diff --git a/src/game/Chat.h b/src/game/Chat.h
index 1967d0e28..28d1b3c8e 100644
--- a/src/game/Chat.h
+++ b/src/game/Chat.h
@@ -438,7 +438,6 @@ class ChatHandler
// Utility methods for commands
void ShowTicket(uint64 guid, char const* text, char const* time);
- uint32 GetTicketIDByNum(uint32 num);
bool LookupPlayerSearchCommand(QueryResult* result, int32 limit);
bool HandleBanListHelper(QueryResult* result);
bool HandleBanHelper(BanMode mode,char const* args);
diff --git a/src/game/GMTicketHandler.cpp b/src/game/GMTicketHandler.cpp
new file mode 100644
index 000000000..0a7b65cc5
--- /dev/null
+++ b/src/game/GMTicketHandler.cpp
@@ -0,0 +1,179 @@
+/*
+ * Copyright (C) 2005-2008 MaNGOS
+ *
+ * This program is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 2 of the License, or
+ * (at your option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with this program; if not, write to the Free Software
+ * Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
+ */
+
+#include "Common.h"
+#include "Language.h"
+#include "WorldPacket.h"
+#include "Log.h"
+#include "GMTicketMgr.h"
+#include "ObjectAccessor.h"
+#include "Player.h"
+#include "Chat.h"
+
+void WorldSession::SendGMTicketGetTicket(uint32 status, char const* text)
+{
+ int len = text ? strlen(text) : 0;
+ WorldPacket data( SMSG_GMTICKET_GETTICKET, (4+len+1+4+2+4+4) );
+ data << uint32(status); // standard 0x0A, 0x06 if text present
+ if(status == 6)
+ {
+ data << text; // ticket text
+ data << uint8(0x7); // ticket category
+ data << float(0); // time from ticket creation?
+ data << float(0); // const
+ data << float(0); // const
+ data << uint8(0); // const
+ data << uint8(0); // const
+ }
+ SendPacket( &data );
+}
+
+void WorldSession::HandleGMTicketGetTicketOpcode( WorldPacket & /*recv_data*/ )
+{
+ WorldPacket data( SMSG_QUERY_TIME_RESPONSE, 4+4 );
+ data << (uint32)time(NULL);
+ data << (uint32)0;
+ SendPacket( &data );
+
+ GMTicket* ticket = ticketmgr.GetGMTicket(GetPlayer()->GetGUIDLow());
+ if(ticket)
+ SendGMTicketGetTicket(0x06,ticket->GetText());
+ else
+ SendGMTicketGetTicket(0x0A,0);
+}
+
+void WorldSession::HandleGMTicketUpdateTextOpcode( WorldPacket & recv_data )
+{
+ CHECK_PACKET_SIZE(recv_data,1);
+
+ std::string ticketText;
+ recv_data >> ticketText;
+
+ CharacterDatabase.escape_string(ticketText);
+
+ if(GMTicket* ticket = ticketmgr.GetGMTicket(GetPlayer()->GetGUIDLow()))
+ ticket->SetText(ticketText.c_str());
+ else
+ sLog.outError("Ticket update: Player %s (GUID: %u) doesn't have active ticket", GetPlayer()->GetName(), GetPlayer()->GetGUIDLow());
+}
+
+void WorldSession::HandleGMTicketDeleteOpcode( WorldPacket & /*recv_data*/ )
+{
+ ticketmgr.Delete(GetPlayer()->GetGUIDLow());
+
+ WorldPacket data( SMSG_GMTICKET_DELETETICKET, 4 );
+ data << uint32(9);
+ SendPacket( &data );
+
+ SendGMTicketGetTicket(0x0A, 0);
+}
+
+void WorldSession::HandleGMTicketCreateOpcode( WorldPacket & recv_data )
+{
+ CHECK_PACKET_SIZE(recv_data, 4*4+1+2*4);
+
+ uint32 map;
+ float x, y, z;
+ std::string ticketText = "";
+ uint32 unk1, unk2;
+
+ recv_data >> map >> x >> y >> z; // last check 2.4.3
+ recv_data >> ticketText;
+
+ // recheck
+ CHECK_PACKET_SIZE(recv_data,4*4+(ticketText.size()+1)+2*4);
+
+ recv_data >> unk1 >> unk2;
+ // note: the packet might contain more data, but the exact structure of that is unknown
+
+ sLog.outDebug("TicketCreate: map %u, x %f, y %f, z %f, text %s, unk1 %u, unk2 %u", map, x, y, z, ticketText.c_str(), unk1, unk2);
+
+ CharacterDatabase.escape_string(ticketText);
+
+ if(GMTicket* ticket = ticketmgr.GetGMTicket(GetPlayer()->GetGUIDLow()))
+ {
+ WorldPacket data( SMSG_GMTICKET_CREATE, 4 );
+ data << uint32(1);
+ SendPacket( &data );
+ return;
+ }
+
+ ticketmgr.Create(_player->GetGUIDLow(), ticketText.c_str());
+
+ WorldPacket data( SMSG_QUERY_TIME_RESPONSE, 4+4 );
+ data << (uint32)time(NULL);
+ data << (uint32)0;
+ SendPacket( &data );
+
+ data.Initialize( SMSG_GMTICKET_CREATE, 4 );
+ data << uint32(2);
+ SendPacket( &data );
+ DEBUG_LOG("update the ticket\n");
+
+ //TODO: Guard player map
+ HashMapHolder::MapType &m = ObjectAccessor::Instance().GetPlayers();
+ for(HashMapHolder::MapType::iterator itr = m.begin(); itr != m.end(); ++itr)
+ {
+ if(itr->second->GetSession()->GetSecurity() >= SEC_GAMEMASTER && itr->second->isAcceptTickets())
+ ChatHandler(itr->second).PSendSysMessage(LANG_COMMAND_TICKETNEW,GetPlayer()->GetName());
+ }
+}
+
+void WorldSession::HandleGMTicketSystemStatusOpcode( WorldPacket & /*recv_data*/ )
+{
+ WorldPacket data( SMSG_GMTICKET_SYSTEMSTATUS,4 );
+ data << uint32(1); // we can also disable ticket system by sending 0 value
+
+ SendPacket( &data );
+}
+
+void WorldSession::HandleGMSurveySubmit( WorldPacket & recv_data)
+{
+ // GM survey is shown after SMSG_GM_TICKET_STATUS_UPDATE with status = 3
+ CHECK_PACKET_SIZE(recv_data,4+4);
+ uint32 x;
+ recv_data >> x; // answer range? (6 = 0-5?)
+ sLog.outDebug("SURVEY: X = %u", x);
+
+ uint8 result[10];
+ memset(result, 0, sizeof(result));
+ for( int i = 0; i < 10; ++i)
+ {
+ CHECK_PACKET_SIZE(recv_data,recv_data.rpos()+4);
+ uint32 questionID;
+ recv_data >> questionID; // GMSurveyQuestions.dbc
+ if (!questionID)
+ break;
+
+ CHECK_PACKET_SIZE(recv_data,recv_data.rpos()+1+1);
+ uint8 value;
+ std::string unk_text;
+ recv_data >> value; // answer
+ recv_data >> unk_text; // always empty?
+
+ result[i] = value;
+ sLog.outDebug("SURVEY: ID %u, value %u, text %s", questionID, value, unk_text.c_str());
+ }
+
+ CHECK_PACKET_SIZE(recv_data,recv_data.rpos()+1);
+ std::string comment;
+ recv_data >> comment; // addional comment
+ sLog.outDebug("SURVEY: comment %s", comment.c_str());
+
+ // TODO: chart this data in some way
+}
diff --git a/src/game/GMTicketMgr.cpp b/src/game/GMTicketMgr.cpp
new file mode 100644
index 000000000..1fa41e780
--- /dev/null
+++ b/src/game/GMTicketMgr.cpp
@@ -0,0 +1,80 @@
+/*
+ * Copyright (C) 2005-2008 MaNGOS
+ *
+ * This program is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 2 of the License, or
+ * (at your option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with this program; if not, write to the Free Software
+ * Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
+ */
+
+#include "Common.h"
+#include "Database/DatabaseEnv.h"
+#include "Database/SQLStorage.h"
+#include "GMTicketMgr.h"
+#include "ObjectMgr.h"
+#include "ProgressBar.h"
+#include "Policies/SingletonImp.h"
+#include "Player.h"
+#include "ObjectDefines.h"
+
+INSTANTIATE_SINGLETON_1(GMTicketMgr);
+
+void GMTicketMgr::LoadGMTickets()
+{
+ m_GMTicketMap.clear(); // For reload case
+
+ QueryResult *result = CharacterDatabase.Query(
+ // 0 1 2
+ "SELECT guid, ticket_text,UNIX_TIMESTAMP(ticket_lastchange) FROM character_ticket");
+
+ if( !result )
+ {
+ barGoLink bar( 1 );
+
+ bar.step();
+
+ sLog.outString();
+ sLog.outErrorDb(">> Loaded `character_ticket`, table is empty!");
+ return;
+ }
+
+ barGoLink bar( result->GetRowCount() );
+
+ uint32 count = 0;
+
+ do
+ {
+ bar.step();
+
+ Field* fields = result->Fetch();
+
+ uint32 guid = fields[0].GetUInt32();
+ m_GMTicketMap[guid] = GMTicket(guid, fields[1].GetCppString(), time_t(fields[2].GetUInt64()));
+ ++count;
+
+ } while (result->NextRow());
+ delete result;
+
+ sLog.outString();
+ sLog.outString( ">> Loaded %d GM tickets", count );
+}
+
+void GMTicketMgr::DeleteAll()
+{
+ for(GMTicketMap::iterator itr = m_GMTicketMap.begin(); itr != m_GMTicketMap.end(); ++itr)
+ {
+ if(Player* owner = objmgr.GetPlayer(MAKE_NEW_GUID(itr->first,0,HIGHGUID_PLAYER)))
+ owner->GetSession()->SendGMTicketGetTicket(0x0A,0);
+ }
+ CharacterDatabase.PExecute("DELETE FROM character_ticket");
+ m_GMTicketMap.clear();
+}
diff --git a/src/game/GMTicketMgr.h b/src/game/GMTicketMgr.h
new file mode 100644
index 000000000..6425c6865
--- /dev/null
+++ b/src/game/GMTicketMgr.h
@@ -0,0 +1,118 @@
+/*
+ * Copyright (C) 2005-2008 MaNGOS
+ *
+ * This program is free software; you can redistribute it and/or modify
+ * it under the terms of the GNU General Public License as published by
+ * the Free Software Foundation; either version 2 of the License, or
+ * (at your option) any later version.
+ *
+ * This program is distributed in the hope that it will be useful,
+ * but WITHOUT ANY WARRANTY; without even the implied warranty of
+ * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
+ * GNU General Public License for more details.
+ *
+ * You should have received a copy of the GNU General Public License
+ * along with this program; if not, write to the Free Software
+ * Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA 02111-1307 USA
+ */
+
+#ifndef _GMTICKETMGR_H
+#define _GMTICKETMGR_H
+
+#include "Policies/Singleton.h"
+#include "Database/DatabaseEnv.h"
+#include "Util.h"
+#include