server/src/game/GMTicketHandler.cpp

/*
 * Copyright (C) 2005-2011 MaNGOS <http://getmangos.com/>
 *
 * This program is free software; you can redistribute it and/or modify
 * it under the terms of the GNU General Public License as published by
 * the Free Software Foundation; either version 2 of the License, or
 * (at your option) any later version.
 *
 * This program is distributed in the hope that it will be useful,
 * but WITHOUT ANY WARRANTY; without even the implied warranty of
 * MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
 * GNU General Public License for more details.
 *
 * You should have received a copy of the GNU General Public License
 * along with this program; if not, write to the Free Software
 * Foundation, Inc., 59 Temple Place, Suite 330, Boston, MA  02111-1307  USA
 */

#include "Common.h"
#include "Language.h"
#include "WorldPacket.h"
#include "Log.h"
#include "GMTicketMgr.h"
#include "ObjectAccessor.h"
#include "Player.h"
#include "Chat.h"

void WorldSession::SendGMTicketGetTicket(uint32 status, GMTicket *ticket /*= NULL*/)
{
    int len = ticket ? strlen(ticket->GetText()) : 0;
    WorldPacket data( SMSG_GMTICKET_GETTICKET, (4+len+1+4+2+4+4) );
    data << uint32(status);                                 // standard 0x0A, 0x06 if text present
    if (status == 6)
    {
        data << uint32(123);                                // unk
        data << (ticket ? ticket->GetText() : "");          // ticket text
        data << uint8(0x7);                                 // ticket category
        data << float(0);                                   // tickets in queue?
        data << float(0);                                   // if > "tickets in queue" then "We are currently experiencing a high volume of petitions."
        data << float(0);                                   // 0 - "Your ticket will be serviced soon", 1 - "Wait time currently unavailable"
        data << uint8(0);                                   // if == 2 and next field == 1 then "Your ticket has been escalated"
        data << uint8(0);                                   // const
    }
    SendPacket(&data);
}

void WorldSession::SendGMResponse(GMTicket *ticket)
{
    int len = strlen(ticket->GetText())+1+strlen(ticket->GetResponse())+1;
    WorldPacket data(SMSG_GMRESPONSE_RECEIVED, 4+4+len+1+1+1);
    data << uint32(123);
    data << uint32(456);
    data << ticket->GetText();                              // issue text
    data << ticket->GetResponse();                          // response text 1
    data << uint8(0);                                       // response text 2
    data << uint8(0);                                       // response text 3
    data << uint8(0);                                       // response text 4
    SendPacket(&data);
}

void WorldSession::HandleGMTicketGetTicketOpcode( WorldPacket & /*recv_data*/ )
{
    SendQueryTimeResponse();

    GMTicket* ticket = sTicketMgr.GetGMTicket(GetPlayer()->GetObjectGuid());
    if(ticket)
    {
        if(ticket->HasResponse())
            SendGMResponse(ticket);
        else
            SendGMTicketGetTicket(0x06, ticket);
    }
    else
        SendGMTicketGetTicket(0x0A);
}

void WorldSession::HandleGMTicketUpdateTextOpcode( WorldPacket & recv_data )
{
    std::string ticketText;
    recv_data >> ticketText;

    if(GMTicket* ticket = sTicketMgr.GetGMTicket(GetPlayer()->GetObjectGuid()))
        ticket->SetText(ticketText.c_str());
    else
        sLog.outError("Ticket update: Player %s (GUID: %u) doesn't have active ticket", GetPlayer()->GetName(), GetPlayer()->GetGUIDLow());
}

void WorldSession::HandleGMTicketDeleteTicketOpcode( WorldPacket & /*recv_data*/ )
{
    sTicketMgr.Delete(GetPlayer()->GetObjectGuid());

    WorldPacket data( SMSG_GMTICKET_DELETETICKET, 4 );
    data << uint32(9);
    SendPacket( &data );

    SendGMTicketGetTicket(0x0A);
}

void WorldSession::HandleGMTicketCreateOpcode( WorldPacket & recv_data )
{
    uint32 map;
    float x, y, z;
    std::string ticketText = "";
    uint8 isFollowup;

    recv_data >> map >> x >> y >> z;                        // last check 2.4.3
    recv_data >> ticketText;

    recv_data.read_skip<uint32>();                          // unk1, 11 - talk to gm, 1 - report problem
    recv_data >> isFollowup;                                // unk2, 1 - followup ticket
    recv_data.read_skip<uint32>();                          // unk3, 0
    recv_data.read_skip<uint32>();                          // unk4, 0

    DEBUG_LOG("TicketCreate: map %u, x %f, y %f, z %f, text %s", map, x, y, z, ticketText.c_str());

    if(sTicketMgr.GetGMTicket(GetPlayer()->GetObjectGuid()) && !isFollowup)
    {
        WorldPacket data( SMSG_GMTICKET_CREATE, 4 );
        data << uint32(1);                                  // 1 - You already have GM ticket
        SendPacket( &data );
        return;
    }

    if(isFollowup)
        sTicketMgr.Delete(_player->GetObjectGuid());

    sTicketMgr.Create(_player->GetObjectGuid(), ticketText.c_str());

    SendQueryTimeResponse();

    WorldPacket data( SMSG_GMTICKET_CREATE, 4 );
    data << uint32(2);                                      // 2 - nothing appears (3-error creating, 5-error updating)
    SendPacket( &data );

    //TODO: Guard player map
    HashMapHolder<Player>::MapType &m = sObjectAccessor.GetPlayers();
    for(HashMapHolder<Player>::MapType::const_iterator itr = m.begin(); itr != m.end(); ++itr)
    {
        if(itr->second->GetSession()->GetSecurity() >= SEC_GAMEMASTER && itr->second->isAcceptTickets())
            ChatHandler(itr->second).PSendSysMessage(LANG_COMMAND_TICKETNEW,GetPlayer()->GetName());
    }
}

void WorldSession::HandleGMTicketSystemStatusOpcode( WorldPacket & /*recv_data*/ )
{
    WorldPacket data( SMSG_GMTICKET_SYSTEMSTATUS, 4 );
    data << uint32(1);                                      // we can also disable ticket system by sending 0 value

    SendPacket( &data );
}

void WorldSession::HandleGMSurveySubmitOpcode( WorldPacket & recv_data)
{
    // GM survey is shown after SMSG_GM_TICKET_STATUS_UPDATE with status = 3
    uint32 x;
    recv_data >> x;                                         // answer range? (6 = 0-5?)
    DEBUG_LOG("SURVEY: X = %u", x);

    uint8 result[10];
    memset(result, 0, sizeof(result));
    for( int i = 0; i < 10; ++i)
    {
        uint32 questionID;
        recv_data >> questionID;                            // GMSurveyQuestions.dbc
        if (!questionID)
            break;

        uint8 value;
        std::string unk_text;
        recv_data >> value;                                 // answer
        recv_data >> unk_text;                              // always empty?

        result[i] = value;
        DEBUG_LOG("SURVEY: ID %u, value %u, text %s", questionID, value, unk_text.c_str());
    }

    std::string comment;
    recv_data >> comment;                                   // addional comment
    DEBUG_LOG("SURVEY: comment %s", comment.c_str());

    // TODO: chart this data in some way
}

void WorldSession::HandleGMResponseResolveOpcode(WorldPacket & recv_data)
{
    // empty opcode
    DEBUG_LOG("WORLD: %s", LookupOpcodeName(recv_data.GetOpcode()));

    sTicketMgr.Delete(GetPlayer()->GetObjectGuid());

    WorldPacket data(SMSG_GMRESPONSE_STATUS_UPDATE, 1);
    data << uint8(0);                                       // ask to fill out gm survey = 1
    SendPacket(&data);
}